Privacy Policy

PRIVACY POLICY

Last updated: August 19, 2026

This Privacy Policy describes how Crestworks Originals (“we,” “us,” or “our”) — operated by Zhaoqing Chunsheng Trading Co., Ltd. — collects, uses, and discloses your personal information when you visit, purchase from, or otherwise interact with csrcrm.com (the “Site”).

By using the Site, you agree to the practices described below.

  1. INFORMATION WE COLLECT

1.1 Information you give us. When you create an account, place an order, contact support, or otherwise interact with the Site, you may provide:

  • name, email, billing address;
  • payment information (processed by Stripe / PayPal — we never store full card numbers on our servers);
  • account credentials (username, password — stored as cryptographic hashes);
  • any content you choose to send us (support emails, reviews).

1.2 Information we collect automatically. When you use the Site:

  • device and connection data: IP address, browser type and version, operating system, referrer URL, pages viewed, timestamps;
  • transactional data: products purchased, transaction IDs, amounts, timestamps;
  • cookies and similar technologies (see Section 5).

1.3 Information from third parties. Payment processors and fraud-prevention services may provide us with verification results (for example, AVS, CVV, 3DS outcomes).

  1. HOW WE USE YOUR INFORMATION

We use your information to:

  • process and fulfill orders for digital downloads;
  • deliver downloadable files and provide re-download links for up to 30 days after purchase;
  • operate, secure, and improve the Site;
  • detect and prevent fraud, abuse, and security incidents;
  • provide customer support;
  • send transactional emails (order confirmations, download links, security notices). We do not send marketing email without your consent;
  • comply with applicable laws (tax, accounting, anti-money-laundering).
  1. HOW WE SHARE YOUR INFORMATION

We do not sell your personal information. We share it only with:

  • Payment processors (Stripe, PayPal) — to process transactions;
  • Hosting and infrastructure providers (managed WordPress host, CDN, email service) — to operate the Site;
  • Tax / accounting advisors and auditors — as required;
  • Law-enforcement agencies — only when compelled by a valid court order, subpoena, or equivalent legal process.
  1. DATA RETENTION
  • Order records: 7 years (tax and accounting obligations);
  • Account data: until you delete your account;
  • Cookies: per the lifetimes set in our cookie banner;
  • Server logs: typically 90 days, unless required for an active security investigation.
  1. COOKIES

We use cookies and similar technologies for:

  • Strictly necessary: shopping cart, checkout, login session, fraud prevention;
  • Functional: remembering your preferences (currency, locale);
  • Analytics: aggregate, anonymized traffic statistics;
  • Marketing: only with your explicit consent (we currently do not run marketing cookies).

You can refuse non-essential cookies via our cookie banner or your browser settings. Refusing strictly-necessary cookies may break checkout.

  1. YOUR RIGHTS

Depending on your jurisdiction, you may have some or all of the following rights:

  • right of access — request a copy of the personal information we hold about you;
  • right of portability — receive your data in a structured, machine-readable format;
  • right of rectification — correct inaccurate or incomplete data;
  • right of erasure (“right to be forgotten”) — request deletion of your data, subject to our legal-retention obligations (e.g., order records for tax);
  • right to restrict or object to processing;
  • right to withdraw consent, where processing is based on consent;
  • right to lodge a complaint with a supervisory authority (e.g., the data-protection authority in your country).

To exercise any of these rights, email: zhaoqingchunsheng@outlook.com. We respond within 30 calendar days.

  1. INTERNATIONAL TRANSFERS

The Site is operated from servers located in Asia / North America / Europe. By using the Site from other jurisdictions, you understand that your information may be transferred to, stored in, and processed in countries other than your own. Where required (for example, EU/EEA to third countries), we rely on Standard Contractual Clauses or other lawful transfer mechanisms.

  1. SECURITY

We employ technical and organizational measures designed to protect your information, including:

  • TLS encryption in transit;
  • PCI-DSS-compliant payment processors;
  • role-based access controls within our team;
  • regular backups.

No system is perfectly secure. You are responsible for keeping your account credentials confidential.

  1. CHILDREN’S PRIVACY

The Site is not directed to minors under the age of 16. We do not knowingly collect personal information from minors. If you believe we have collected information from a minor, please contact us at zhaoqingchunsheng@outlook.com and we will delete it promptly.

  1. CHANGES TO THIS POLICY

We may update this Privacy Policy from time to time. The “Last updated” date above will reflect the most recent revision. Material changes will be announced via a banner on the Site.

  1. CONTACT

Crestworks Originals is a service mark operated by:

Zhaoqing Chunsheng Trading Co., Ltd.

Email: zhaoqingchunsheng@outlook.com

For data-subject requests, please use the same email.

END OF PRIVACY POLICY