Refund and Returns Policy

REFUND AND RETURNS POLICY

Last updated: August 19, 2026

This Refund and Returns Policy applies to all purchases made at csrcrm.com, operated by Zhaoqing Chunsheng Trading Co., Ltd. (“we,” “us,” or “our”).

Because we sell digital products (original screenplays and other scripts) delivered as instant downloads, all sales become FINAL the moment the secure download link is delivered to you. By completing a purchase you acknowledge and agree to this term.

  1. WHEN YOU MAY REQUEST A REFUND

We will issue a full refund in the following limited circumstances only:

1.1 Duplicate purchase. You bought the same title twice by accident within 24 hours of the original order, and you have not downloaded the duplicate. We will refund the duplicate order.

1.2 Proven technical failure. The download link is broken, expires before you can retrieve the file, or the file is unreadable, and we are unable to deliver a working copy within 72 hours of your report.

1.3 Material misrepresentation. The description, length, format, or content of the script is demonstrably materially different from what was advertised on the product page. You must notify us within 7 days of purchase and supply specific evidence (for example, a side-by-side comparison of page headings or page counts).

  1. WHEN A REFUND WILL NOT BE ISSUED

By completing a purchase of any digital product on this Site, you expressly agree that:

  • Once the secure download link has been issued (typically within minutes of payment confirmation), the sale is final and non-refundable, except as described in Section 1;
  • We do not offer partial refunds;
  • We do not offer store credit in lieu of refunds;
  • We do not refund after 7 days from purchase, except for the 24-hour duplicate-purchase and 72-hour technical-failure windows described above;
  • Bulk orders of 5 or more titles are non-refundable once delivered, even if not yet downloaded;
  • EU 14-day cooling-off period: by clicking the secure download link and expressly consenting to immediate delivery, you WAIVE your 14-day withdrawal right under Article 16(m) of the EU Consumer Rights Directive (2011/83/EU), or its equivalent under local law.
  1. HOW TO REQUEST A REFUND

To request a refund:

  • Email us at zhaoqingchunsheng@outlook.com from the address used for the order;
  • Include your order number in the subject line;
  • Describe the reason for the request and attach any supporting evidence;
  • Submit the request within the time windows described in Section 1.

We respond to all refund requests within 3 business days. Approved refunds are issued to the original payment method within 10 business days. Your bank or card issuer may take additional time to display the credit.

  1. CHARGEBACKS

If you file a chargeback or payment dispute without first requesting a refund through us, we reserve the right to:

  • dispute the chargeback with our payment processor and provide evidence of the transaction, download, and acknowledgment of this Policy;
  • suspend or terminate your account;
  • refuse future purchases from the same card, email, or billing address.

We strongly encourage you to contact us first. Most issues can be resolved within 24 hours.

  1. GIFT ORDERS

If a script was purchased as a gift and the recipient has not downloaded the file, the original buyer may request a refund within 7 days of purchase, subject to the conditions above.

  1. ABUSE

We monitor refund patterns. Repeated refund requests that, in our reasonable judgment, indicate a pattern inconsistent with good-faith purchasing may result in account suspension or refusal of future service.

  1. CHANGES TO THIS POLICY

We may update this Refund and Returns Policy at any time. Changes apply prospectively — purchases made before the “Last updated” date above are governed by the policy in force at the time of purchase.

  1. CONTACT

Zhaoqing Chunsheng Trading Co., Ltd.

Email: zhaoqingchunsheng@outlook.com

END OF REFUND AND RETURNS POLICY